Our Cornish charity provides 24/7 support for people with terminal illnesses, caring for patients and their families at Mount Edgcumbe Hospice in St Austell and at St Julia’s Hospice in Hayle and supporting people in the community at our Neighbourhood Hubs, local venues and over the phone.
It costs £6.2 million to keep our two hospices open and our all our services available. Only £1.1 million representing 17.3% of this is funded through a contribution by our local NHS trust. The other £5.1 million is raised via the support of amazing people in Cornwall who leave us legacies, support fundraising events, make donations, play our lottery and visit our shops.
We want to let our supporters know that we appreciate them and would like to say thank you for their support in a friendly, low cost and personal way. As a Welcome Call Volunteer you will make telephone calls to engage with our new supporters and take the opportunity during the call to ask a few questions, to get valued opinions which will help us understand our supporters and encourage feedback. This will enable our Fundraising team to improve our service to make sure our fundraising in the community is done to the very best of our ability.
Main duties as a Welcome Call Volunteer
- Calling our supporters and welcoming them.
- Answering any questions.
- Keeping records of calls.
- Sending out any missing paperwork.
- Create supporter satisfaction.
- Collecting feedback about our services, then recording and collating the data.
Welcome Call Volunteer Hours of work
We are looking for volunteers for approximately 2 -3 hours per week which can be flexible to suit you.
You’ll be based at our Fundraising office in Holmbush, St Austell which is open Monday – Friday 9.30am – 3.30pm.
Your skills and qualities
Any previous office and telephone experience would be welcome although not essential as we will provide free training for your role.
- Good communication skills are desirable.
- Must enjoy chatting to a large range of individuals.
- Ability to pay attention to detail.
If you are confident with using computers and can be organised, reliable and flexible then we would love to hear from you.
Induction and Training
To see if you like working with us you can come in for a taster session lasting one to two hours and have a go at some of the tasks this role calls for, like inputting data. You’ll do this alongside another member of the team who’ll be there toshow you the ropes.
All our volunteers receive an induction, which includes a welcome tour of the department, health and safety procedures and an introduction to the team. You may also be shown some of the equipment you’ll be using.
Volunteers will be expected to complete some mandatory training modules which are relevant to the role, this will be explained by the Department Manager or supervisor on your first day volunteering with us.
What will you gain?
- A rewarding experience in an office environment.
- An opportunity to build skills, knowledge and experience in administration.
- Develop good customer service skills.
- A great confidence boost.
- Lots of laughs with people who’ll become your friends.
- The warmth that comes when you know you’re helping your local community.
- An understanding and appreciation for a very special Cornish charity.
